STUDENT
CANCELLATIONS/
SUBSTITUTIONS |
If you need to
cancel, consider these options. You may reschedule
to a different course listed on this website (that
isn’t already full) by emailing our support team at
questions@txcia.com no later than 5 days before
the course begins. Substituting another student in
your place is accepted for the same date and time,
however you must email by our support team at
questions@txcia.com no later than 48 hours
before the course begins - this email must include
the all the replacement student’s information (the
same info that you supplied when you registered on
our website. You may cancel your enrollment and
request a full refund up to twenty days before the
course begins. A 50% refund will be provided for
cancellations received by us 10 days prior to the
seminar date. No refund will be provided if the
cancellation is received within 5 days of the
seminar date. Due to the fact that we limit class
size and once a course is full, we stop taking
further students into that course; all no-shows
forfeit any refund or credit.
If a refund is approved, all course materials must
be returned in resalable condition before the refund
will be mailed. A 15% administrative fee will be
charged for all such cancellation requests (minimum
$50) not initiated by us.
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|
REFUNDS/Guarantee |
Our
course guarantee is simple: if you believe that your
time and money was not well spent at our course, you
will get a full refund. You may request the refund
anytime before you have received the course
completion certificate. Once you have received the
certificate, you may not request a refund.
Please allow 2-3 weeks for processing a refund. |
CLASS
CANCELLATIONS/
RESCHEDULES |
Occasionally, events
happen beyond our control. CIA Training Academy
reserves the right to cancel any course in these
events. Enrolled students will be promptly notified
and given the choice to reschedule to an equivalent
course within a 12-month period or will receive a
full refund. Some of the reasons for the cancelation
of a course would include lack of participation,
(threatening) inclement weather, trainer
availability, etc… |
LOST
CERTIFICATES |
A
$25
processing fee is applied for each duplicate
certificate. |
|
RECORDINGS |
No audio or video recordings
are allowed during instruction unless prior written
approval is obtained from the corporate office. |
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PRIVACY POLICY |
At CIA
Training Academy, we recognize that the student’s
privacy is important. This document outlines the
types of personal information we receive and collect
when you register with CIA, as well as some of the
steps we take to safeguard information. We may use
your personal information to provide the services
you've requested and to confirm your enrollment,
tuition paid and course details by email.
Occasionally, we may email our students about
special courses and other issues that are in
addition to the standard available courses that we
believe would be quite helpful to our students as
they begin the career as a claims adjuster. If you
choose to opt out of these emails, we take every
effort to make the requested changes right away. CIA
wants to assure its students that their personal
information is never passed on to any at anytime. We
hope this will help you make an informed decision
about sharing personal information with us. |
